You can ask us to delete your account and data.

Send a request to support@tradex-philippines.com from the email address registered to your account, with the subject “Account and data deletion request”.

Please include your full name and the email address on the account. We ask you to send it from the registered address so we can confirm the request genuinely comes from you — we will not action a deletion request that we cannot verify, because doing so would let someone else delete your account.

If you are signed in, you can also find this request link on your Settings page.

Removing TradeX Philippines from your Google or Facebook account stops us receiving anything further from them, but it does not delete the student account already created on our side. To have that removed, send the request above.

When you sign in with Google or Facebook we receive only your name, email address, and basic profile information. We never receive your password, and we do not access your Gmail, Drive, Contacts, Calendar, posts, photos, or friends.

• Your account, login credentials, and any connected sign-in provider
• Your name, email address, phone number, and optional profile details
• Your course progress, assessment results, and live session registrations
• Your marketing preferences, and your removal from all email and SMS lists
• Enquiry and lead records submitted through our forms

If you have paid for a program, we are required to retain the transaction record — invoice, amount, date, and the payment reference — for the retention period required by Philippine tax and accounting rules. These records are kept for legal compliance only. They are not used for marketing, and they are not linked back to an active account once your account is deleted.

We may also retain limited records where we are required to do so to resolve a dispute, prevent fraud, or comply with a lawful request.

We will acknowledge your request and complete the deletion within 30 days of verifying it, and email you to confirm once it is done. If we need to keep any record for one of the legal reasons above, we will tell you which record and why.

Deleting your account ends your access to any program you are enrolled in, including paid content. This cannot be undone, so please make sure you have finished with your course materials before requesting it.

As a data subject you have the right to access, correct, object to the processing of, and erase your personal data. You can exercise any of these by writing to support@tradex-philippines.com. For more detail on what we collect and why, see our Privacy Policy.